Orders:  It usually takes  between  one to two weeks to receive your order
Terms: Credit Card (Visa, Mastercard, or American Express) or PayPal
Backorders: We generally call before shipping any backorders.
Claims: Merchandise should be inspected upon arrival. If there is a problem, call our customer
service department, and we will work with you to correct the problem.(931)729-1621
No returns will be accepted unless a prior agreement has been made with BuyGrapeVine.com
. Unauthorized returns will be refused.
Restocking charges of 15% will be assessed to any approved requests to return merchandise
not shipped in error or defective and all freight will be paid by customer. No returns after 20
days. All claims for shortages or defective goods must be made within 5 days of receipt of your
shipment.
If goods are damaged or short-shipped due to carrier, sign off waybill accordingly, and file the
claim with the delivering carrier immediately. Our responsibility ceases when the carrier accepts
your shipment. Do not destroy original carton and packaging until carrier has made an
inspection.
Pest Problems: To prevent problems with pests, all BuyGrapeVine.com products are
fumigated.  When you receive fumigated products, it is essential that they be stored in a sanitary
facility.  Because pests are drawn to glycerin preserved products, shipments you receive from us
could become contaminated by pests already present in your facility. Because of this, we require
that all shipments from BuyGrapeVine.com  be inspected upon receipt, and any claims for pest
damage be made within 2 days of the delivery date.  We will not be held responsible for pest
problems not reported within this time frame!
For information on how to prevent or arrest pest problems, please contact customer service.
Care and Handling of Preserved Products: Because we cannot control climatic conditions, we
cannot guarantee against glycerin bleeding. Excessive humidity may cause some products to bleed;
therefore we recommend storing and displaying our products in climatically controlled
environments. For more information please contact customer service.
Availability: Subject to change without notice due to seasonal weather conditions. All specified
weights and measures are approximate and may vary.
Policy: Any preprinted provision set forth on any form utilized by any buyer in connection with
the purchase of any products described herein shall not add or detract from these terms and
conditions unless expressly agreed to in writing by BuyGrapeVine.com . Prices and Units of
Measure are subject to change without notice.